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Ordering
The minimum order value from the collection is £20.00.  Your order will be processed and delivered without undue delay, normally 2-3 working days from when the order is placed.  
High value items are stored at a second secure location and will require an additional 2-3 days to bring the item back into normal working stock before they can be dispatched.

Any delays due to holidays are displayed during the checkout process.

Payment
stampstock.co.uk will accept payment in Pounds Sterling, US Dollars and Euros using most major credit cards via our secure PayPal Gateway​​

​​​​​​​The currency displayed can be changed to US Dollars or Euros at the foot of each page

Postage
All UK orders are posted fully insured.
Orders above £250 free of charge. 

All EU orders are posted by Royal Mail Tracked, fully insured and with the appropriate customs documentation.  
Any import customs taxes and/or value added taxes are the responsibility of the buyer.
​​​​​​​Maximum order is 1000 GBP.  
For orders above this value, please contact stampstock.co.uk for a quotation.

IMPORTANT NOTICE for EU customers

From July 1st 2021, all orders posted to all Countries within the EU are subject to VAT and duties. 

The EU will be rolling out the Import One Stop Shop (IOSS) Scheme. This new scheme affects businesses who sell to EU customers.  

Stampstock is not registered with the EU for IOSS and cannot charge VAT on orders.

Customers within the EU are responsible for paying any VAT and duties owed for stamps purchased from stampstock.co.uk. The import VAT will be collected by the customs declarant (postal operator or courier firm)​​​​​​.


USA and the Rest of the World orders are posted by Royal Mail Tracked, fully insured and with the appropriate customs documentation.  The buyer is responsible for any importation taxes or custom charges.
​​​​​​​Maximum order is 1000 GBP. For orders above this value, please contact stampstock.co.uk for a quotation.

Please allow up to 7 days for delivery unless a special delivery and guaranteed service has been selected at purchase.
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Cancellations and Returns
​​​​​​​The buyer has the right to cancel from the point of order and up to 14 days from the day you receive the goods.  You must inform us by email within the 14 days of receipt of the goods and provide the reason for the cancellation.

The goods should be shipped back at your cost (fully insured) to:

stampstock.co.uk, Portland House, Belmont Business Park, Belmont, Durham, United Kingdom.  DH1 1TW

Whilst the goods are in your care you have a duty to take reasonable care of them and ensure that they are packaged securely and with sufficient protection to ensure that the items will not be damaged in transit back to us.

A refund will only be paid when the goods have been returned to us in the condition they were dispatched.

For more information, please see our Terms and Conditions